As former Zendesk® Employees and Software & Technology veterans with more than 15 years of experience in the industry, we have been involved in dozens of IT, CRM and Zendesk® projects for companies of diverse sizes and industries.
By onboarding with us, you also benefit from a deep knowledge in Service and Sales Automation, a good understanding of back office systems, and a pioneer experience in enabling business applications to send outbound messages (notifications) through WhatsApp and other social messaging apps.
Beyond Zendesk® and the access we have to their employees as a specialized partner, our network also includes valuable contacts at:
- Huge Tech corporations like Facebook, Amazon, Microsoft, Google, Oracle and Salesforce
- Niche consulting partners of bots, RPA, Ecommerce, IOT, telephony systems, BPOs, etc.
- Other Finance (ERP), Ecommerce, Customer Experience (CX) and Human Capital Management (HCM) vendors
We are obsessed with helping you improve your Customer Experience through an effective Zendesk® onboarding that includes best practices, hands-on training for Agents & Admins, and apps & integrations development around and beyond Zendesk® if required.
As a result of our focus on Zendesk®, we are certified in Zendesk® Support and Zendesk® Sell, have published several public apps on Zendesk®'s marketplace, use Zendesk® internally, and are one of the first partners with Zendesk® Sunshine Conversations projects, being also able to demonstrate how notifications of WhatsApp and other instant messaging apps are sent.
Web and Front End Development
We build web & mobile apps as requested by our client, adding our expertise to make the idea even better.
If you have a digital dream, we can make it true, no matter the scope and size. Just let us know.
Based in Madrid (Spain), we are one of the few Zendesk® specialist partners in Europe. Delivering our projects remotely and providing good value for money for our consultancy services, you can also rely on us to assess your Zendesk® configuration and workflows, and the overall Information Technology Systems related to your customer-focused departments.